We’ve been excited to share the renovations at The New York Palace with our readers, but our upgrades do not stop there. In our post, Palace Culture, we discussed how our teams use Palace Pride to ensure they’re providing the best service to our guests. In the past weeks, we have taken an initial step to enlist our teams in Forbes Hospitality Training.
Forbes inspects hotels for their five-star ratings, however, the company also provides hotels specialized trainings throughout the year. The trainings are open to all team members including room service, bell men, kitchen and back of the house.
“By doing the trainings, we are making sure that guests have a wonderful experience overall at The Palace,” says David Chase, General Manager of The Palace.
This year we have also engaged Image Dynamics, a company that assists with emotional intelligence to help our team members anticipate our guest wants and needs.
Tell us in the comments below about a memorable experience you’ve had with one of our team members during your stay.